Terms of service

1. Who these terms are with

These terms form the agreement between you (the business engaging us) and Dictate Digital Pty Ltd (ABN 98 665 807 705), trading as Review Automation Australia. They apply from the moment you accept a proposal or make a payment.

2. What we provide

A managed service that connects to the software holding your customer records and sends SMS and email review requests to your customers when a job is completed or an invoice is marked paid, together with setup, message drafting, monitoring and monthly reporting.

We provide the service. We do not provide, control or guarantee any outcome on Google, which is a third-party platform operating under its own policies.

3. Billing — week to week

• Subscriptions are billed weekly in advance. Current rates are Crew $77, Growth $110 and Fleet $165 per week, all incl. GST.
• You may cancel at any time with seven (7) days written notice by email to info@reviewautomation.com.au. Your service continues to the end of the notice period.
• There is no minimum term, no exit fee and no automatic escalation of price. If we change our rates we will give you at least 30 days notice, and you may cancel within that period at the old rate.
• A one-off setup fee of $440 incl. GST applies to new weekly subscriptions.

4. Annual prepay

• Annual plans are paid in full in advance and are priced at approximately 15% below the equivalent 52 weeks.
• The setup fee is waived on annual prepay.
• If you cancel mid-term, we refund the unused portion on a pro-rata basis, less (a) the setup fee that was waived at the start, and (b) one month’s service at the standard weekly rate in lieu of notice. The balance is refunded within 30 days.
• Annual plans do not auto-renew without your written confirmation.

5. Fair use on unlimited email

Every tier includes unlimited email review requests. “Unlimited” means we do not meter them — it does not mean you may send to anyone you like.

• Email requests may only be sent to your own customers, who have an existing commercial relationship with your business arising from work you have performed.
• Purchased, scraped, rented or third-party lists are prohibited. Uploading one is grounds for immediate suspension.
• Each customer is asked once. Requests stop on review, reply or opt-out.
• If usage materially exceeds what your job volume can plausibly support, we will contact you before taking any action.

6. SMS allowances

Your tier includes a weekly ceiling on SMS requests (Crew 40, Growth 100, Fleet 200). It is a ceiling, not a quota — unused allowance does not roll over, and there is no penalty for using less. If you consistently need more, we will move you to the appropriate tier rather than charge overages.

7. Review removal — what we can and cannot do

Our Review Audit ($330 incl. GST) is a paid assessment. You are paying for our professional analysis of every negative review against Google’s published policies and a written report — not for a removal.

Our Removal Campaign ($660 incl. GST) is offered only where the audit identifies a genuine policy breach. You are paying for the submission, appeal and escalation work, and for professionally written public responses to the reviews that legitimately remain. The fee is for the work, not for an outcome, and is not refundable on the basis that Google declined a submission.

8. What we will not do

These are not negotiable, and asking will not change the answer. We will not implement review gating, sentiment filtering or selective branching of any kind. We will not write, buy, incentivise or solicit fake reviews. We will not send review requests to people who are not your customers. We will not target a competitor’s reviews for removal on your behalf.

9. Your responsibilities

• Provide and maintain access to the software holding your customer records, and to your Google Business Profile.
• Ensure the customer data in your system is accurate and lawfully obtained.
• Tell us promptly if a customer contacts you asking not to be messaged.
• Keep your account payments current.

10. Suspension and termination

We may suspend or terminate the service immediately if payment is more than 14 days overdue, if you supply a list you do not have the right to contact, or if you ask us to do something that would breach ACCC guidance, the Privacy Act or Google’s policies.

You may terminate at any time under clause 3 (weekly) or clause 4 (annual). On termination we disconnect the integration and delete your customer data on request.

11. Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, including the consumer guarantees, which cannot be excluded.

To the extent permitted by law, our liability for any claim arising out of the service is limited, at our option, to resupplying the service or refunding the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, or for changes to third-party platforms including Google, ServiceM8 and Xero.

12. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of that jurisdiction have non-exclusive jurisdiction.

13. Contact

Questions about these terms: info@reviewautomation.com.au.