More Google reviews for your workshop.
You have customers who have been coming to you every six months for a decade. Twenty visits. Twenty conversations at the counter. Twenty times they have told a mate you are honest.
And nought reviews, because nobody has ever asked them.
Why your review count lags.
Workshops sit on the deepest pool of loyal, review-willing customers of any business on this list, and convert almost none of it. Meanwhile the thing every new customer is frightened of — being taken for a ride by a mechanic — is precisely the fear that a wall of reviews answers.
A logbook service is invoiced and marked paid. The request goes out that afternoon, once the car is back with its owner and running properly.
Illustration only. No ranking outcome is implied or promised.
The work this covers.
Any job that ends with a customer and a closed job card. We can restrict it to the job types worth asking about.
- Logbook and manufacturer servicing
- Brakes, suspension and steering
- Safety certificates and roadworthy inspections
- Diagnostics and engine management
- Tyres, wheel alignment and balancing
- Pre-purchase vehicle inspections
Three steps. Two of them are ours.
We connect your software
One call. We hook up whatever you already run — ServiceM8, Xero or one of thousands of others — write the messages in your voice, and test it on a real job. You install nothing.
Your team works as normal
No new app. No extra button. No “did anyone remember to ask?” on Monday morning. Nobody’s day changes.
The reviews come in
Job marked complete, or invoice marked paid — an SMS and an email go out in your name, with a direct link to your Google profile.
Connects to ServiceM8, Xero and thousands of other tools — whatever holds your customers’ details. See setup in full.
Every customer gets the same message.
ACCC guidance on online reviews
No incentives. No filtering. No writing reviews on anyone’s behalf. Requests are neutrally worded and identical for every customer.
Privacy Act 1988 & the APPs
Your customer data is encrypted in transit and at rest, used only to send the requests you authorised, and never sold or shared. Deleted on request.
No gating. No sentiment filtering.
No selective branching. Every customer gets the same message and the same public link, whether the job went beautifully or badly — plus a direct private line to you, so a problem reaches your inbox and not just the internet.
From $77 a week, GST included.
Week to week. Seven days notice and you’re out.
Crew
$77
Annual prepay $3,300
Saves approx. 15% · setup waived
- Up to 40 SMS requests per week
- Unlimited email requests (fair use)
- Monthly reporting
- Done-for-you setup
MOST BUSINESSES START HERE
Growth
$110
Annual prepay $4,700
Saves approx. 15% · setup waived
- Up to 100 SMS requests per week
- Unlimited email requests (fair use)
- Monthly reporting
- Done-for-you setup
Fleet
$165
Annual prepay $7,000
Saves approx. 15% · setup waived
- Up to 200 SMS requests per week
- Unlimited email requests (fair use)
- Monthly reporting
- Done-for-you setup
One-off setup is $440 incl. GST, waived when you prepay a year.
Add-on: AI Auto-Reply to Google Reviews — $110/week incl. GST.
Questions from mechanics.
Our regulars come in twice a year. Do they get asked every time?
No. Once per customer, ever. A ten-year regular is asked on their next service and then never again, which is the only way this stays something they appreciate rather than resent.
Do I have to install anything or learn new software?
No. Review Automation Australia connects to the software you already have — ServiceM8, Xero and thousands of other tools — and runs it from our end. There is no app for your team and no dashboard you are expected to check.
Will it annoy my customers?
The sequence is short and polite, it goes out in your business name, and it stops the moment someone leaves a review or asks to stop. Every message carries an opt-out, and a customer is only ever asked once.
Am I locked into a contract?
No. Billing is week to week and you can stop with seven days written notice. Annual prepay is optional — it costs approximately 15% less and waives the setup fee.
Can you guarantee a bad Google review will be removed?
No, and nobody honestly can. Google only removes reviews that breach its published policies — fake reviews, competitor sabotage, off-topic content or personal information. A genuine review from a real customer will not be removed, and anyone guaranteeing otherwise is misleading you.
Fifteen minutes. No pitch deck.
We’ll pull up your Google profile and the three businesses beating you in the map pack, and show you the actual gap.
If we can’t close it, we’ll tell you on the call.